Kay's Meats PRIVACY POLICY

Kay’s Meats (ABN 16 036 981 818) (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner. This Privacy Policy outlines how we collect, use, share, and protect your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

By using our website, purchasing from our online store, or interacting with us in-store, you consent to the data practices described in this policy.

1. Collecting Personal Information

We collect personal information that is reasonably necessary for us to provide our products and services to you, process your orders, and protect our business against fraudulent activity.

The types of personal information we may collect include:

  • Identity and Contact Details: Your full name, email address, billing address, local postcode, and telephone number.
  • Payment Information: Payment transactions are securely processed through our third-party gateway, eWay. We do not store your full credit card or financial account details on our servers.
  • In-Store Verification Data: For local pickup orders, we require visual verification of a valid, government-issued photo ID (such as a Driver’s Licence). We may record the name, expiry date, and the last four digits of your licence number on our physical pickup receipts to verify the legitimacy of the transaction.
  • Technical Data: Your IP address, browser type, device details, and geolocation data when you access our online store.

We collect this information directly from you when you place an order, create an account, fill out a contact form, or physically collect your goods from our shop.

2. Using Personal Information

We use the personal information we collect for purposes directly related to our business operations, including:

  • Processing, fulfilling, and managing your online orders.
  • Managing and scheduling your selected local pickup windows.
  • Verifying your identity at the point of collection to prevent fraud, identity theft, and unauthorized transactions.
  • Communicating with you regarding order updates, customer service enquiries, or changes to our terms.
  • Optimising and improving your browsing and shopping experience on our website.
  • Complying with our legal, regulatory, and financial obligations.

3. Sharing Personal Information

We do not sell, rent, or trade your personal information to third parties. We only share your personal information with trusted third parties who assist us in operating our business, which includes:

  • E-Commerce Platforms & Payment Gateways:  Our online store provider) and our secure payment processing partner to securely transmit and process your order details.
  • Fraud Prevention & Financial Institutions: In the event of a disputed transaction or a chargeback scam, we will share your order history, verified postcode data, signed collection receipts, and noted ID details with our online merchant, your card-issuing bank, and our merchant bank to prove the legitimacy of the transaction.
  • Law Enforcement: We may disclose your personal information if required to do so by law, or if we reasonably believe that such action is necessary to protect our business rights, prevent illegal activity, or cooperate with law enforcement agencies.

4. Use of Cookies

Our website and online store use cookies to enhance and customise your online shopping experience. Cookies are small text files placed on your device by a web page server.

We use cookies to:

  • Remember items added to your shopping cart.
  • Recognise your preferences and login details on return visits.
  • Analyse website traffic and user behaviour to improve our store design and layout.

You can choose to accept or decline cookies through your web browser settings. However, disabling cookies may prevent you from taking full advantage of our online store features, such as maintaining a shopping cart through checkout.

5. Customers’ Rights Regarding Their Personal Information

Under the Australian Privacy Principles, you have specific rights regarding how your personal information is managed:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: If you believe any personal information we hold about you is inaccurate, out-of-date, incomplete, or misleading, you have the right to request that we correct it.
  • Deletion: You may request that we delete your account data, subject to any legal or financial record-keeping obligations (such as keeping tax and transaction invoices for auditing purposes).

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

6. Contact Information

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy-related complaint, please contact us at:

  • Business Name: Kay’s Meats
  • ABN: 16 036 981 818
  • Email: onlineorders@kaysmeats.com.au
  • Phone:(02) 6766 6655
  • Physical Store Address: 5 Brewery Lane North Tamworth NSW Australia
  • If you are not satisfied with our response to a privacy complaint, you have the right to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.