Kay's Meats Terms and Conditions

Last Updated: June 10, 2026

Welcome to Kay's Meats (“we,” “our,” or “us”). By accessing our website, browsing our catalogue, or making a purchase from our online store, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Ownership of the Site

This website, including all its subpages, store checkouts, and integrated features, is owned and operated entirely by Kay's Meats - ABN 16 036 981 818. All rights, titles, and interests in the site remain the exclusive property of Kay's Meats

2. Intellectual Property & Copyright

All material offered on this website and our store pages—including but not limited to text, graphics, logos, product descriptions, images, digital downloads, data compilations, and software—is the intellectual property of Kay's Meats or its content suppliers.

  • This content is protected by local and international copyright, trademark, and intellectual property laws.
  • You may not copy, reproduce, republish, upload, post, transmit, or distribute any material from this site without our express, prior written consent.

3. Requirements for Using the Store

To place an order or interact with our online store, you must meet the following criteria:

  • You must be at least 18 years of age or have the consent of a parent or guardian.
  • You must provide accurate, current, and complete purchase and account information.

Strict Anti-Fraud & Local Pickup Verification

To protect our business and consumers from fraudulent transactions and chargeback scams, the following conditions apply strictly to all In-Store / Local Pickup orders:

  • Geographic Restrictions: We reserve the right to restrict pickup ordering options to specific local postal codes.
  • Identity Verification: Upon collection of any order, the person picking up the goods must display a valid, physical, government-issued photo ID (such as a Driver’s Licence) that perfectly matches the name on the order and the billing credit card.
  • Signature Required: Goods will not be released without a physical signature on our collection receipt. This signature serves as binding proof that the authorised cardholder has successfully received the items in good condition.
  • Abandonment Policy: Orders must be collected within7 days of fulfilment notification. Uncollected orders will be cancelled and refunded, and may be subject to a 20% restocking fee.

4. Liabilities and Responsibilities of Our Business

To the maximum extent permitted by law (including the Australian Consumer Law), Kay's Meats provides this website and store on an "as is" and "as available" basis.

  • We do not guarantee that our store will always be secure, uninterrupted, or free from delays or errors.
  • We are not liable for any indirect, incidental, or consequential damages resulting from the use of our website, the inability to use our store, or fraudulent third-party activity (including unauthorised card use).
  • Our total liability to you for any claim arising out of a purchase shall not exceed the actual amount paid by you for the specific goods in question.

5. Termination of Contract

We reserve the right, in our sole discretion and without prior notice or liability, to refuse service, terminate accounts, remove or edit content, or cancel orders at any time. This includes, but is not limited to:

  • Suspected fraudulent, unauthorised, or illegal transactions (including flagged credit card testing).
  • Breaching any part of these Terms and Conditions.
  • Orders placed outside of our authorised pickup zones under false pretenses.

If we cancel an order after payment has been processed but before fulfillment, a full refund will be issued to the original payment method, and the contract of sale will be terminated immediately.

6. Modification of Terms

We reserve the right to update, change, or replace any part of these Terms and Conditions at any time. Any modifications will take effect immediately upon being posted to this page.

  • It is your responsibility to check this page periodically for changes.
  • Your continued use of or access to our website and store following the posting of any changes constitutes explicit acceptance of those modifications.

7. Contact Information

If you have any questions, concerns, or disputes regarding these Terms and Conditions, please contact us directly at:

  • Business Name: Kay's Meats
  • Email: onlineorders@kaysmeats.com.au
  • Phone: (02) 6766 6655
  • Physical Address: 5 Brewery Lane North Tamworth NSW 2340, Australia.